FAQ
I didn’t receive my order confirmation or shipping confirmation email. What should I do?
If you have not received your order confirmation email, we recommend:
- Checking your Spam, Junk, or Promotions folder (especially for Gmail users)
- Checking all email accounts you may have used at checkout
- Verifying the email address entered on your order was correct and free of typos
If you’re still unable to locate your order confirmation email, please let our team know through our Contact Us Form. Someone from our team will reach out 24 - 48 hours after submission.
When will an order ship and/or deliver?
We are currently processing orders within an estimated 1-3 business days!
Please note:
- Orders take an estimated 1-3 business days to process once the order has been received, and once it's on the way you'll receive tracking information
- Orders placed during the Black Friday/Cyber Monday time period may require additional processing time
- Processing and shipping estimated time frames are not combined
Once your order has been processed, please allow an additional estimated 1 - 5 business days for standard ground shipping.
- Orders do not ship or deliver on Saturdays, Sundays, or Holidays
- All orders placed on weekends, holidays, and/or during flash sales may require additional processing time
- Mud Pie is not responsible for delays with FedEx or USPS services
You can find additional information regarding shipping here.
My package shows delivered, but I can’t find it. What should I do?
Once an order leaves the Mud Pie warehouse and is with the shipping carrier, Mud Pie is not responsible for lost or stolen packages.
If your package is marked as delivered but cannot be located, we recommend the following steps before submitting a claim:
- Check with neighbors or other members of your household
- Look around all entrances, garages, mailrooms, and surrounding areas
- Verify that the shipping address on your order confirmation is correct
- Allow up to 48 hours after the package is marked as delivered, as carriers may scan packages early
- Contact FedEx or USPS directly for additional delivery details or assistance
If you still cannot locate your package, please let us know using our Contact Us Form. Our Customer Care Team will be happy to review the situation and assist however we can.
